Refund policy

Meshay Refund & Return Policy

At Meshay, we are committed to providing premium skincare products made with quality and care. Your satisfaction is important to us.

Return Eligibility

Due to hygiene and safety reasons, we only accept returns if: 

• You received the wrong product.
• Your item arrived damaged or defective.
• Your order was incomplete or an item was missing.

Torequest a return, please contact us within 48hours of receiving your order. Include:

• Your order number 
• Clear photos of the product and packaging 
• A brief explanation of the issue

Products must be unused, unopened, and in their original packaging to qualify for a return.

Refund Policy

Once your request is approved, your refund will be processed within 5–10business days using your original payment method or store credit, where applicable.

Shipping charges are non-refundable unless the mistake was made by Meshay.

Non-Returnable

Items For hygiene reasons, we cannot accept returns or issue refunds for:

• Opened or used skincare products 
• Products damaged due to misuse, improper storage, or normal wear 
• Change of mind after the order has been delivered

NeedHelp?

If you have any questions regarding your order, refunds, or returns, please contact the Meshay customer support team. We are always here to help.