Shipping Policy

Welcome to Meshay. We are committed to delivering your order safely and on time across Pakistan.

Shipping Charges

• A flat shipping fee of PKR 250 is charged on all orders across Pakistan.

Order Processing

• Orders are processed within 1 business day after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 working days

• Other Cities & Remote Areas: 3–7 working days

Please note that delivery times may vary due to weather conditions, public holidays, or courier service delays.

Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan.

• Please ensure someone is available to receive the parcel and make the payment at the time of delivery.

Order Tracking

• Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email (where applicable).

Incorrect Shipping Information

Please make sure your shipping address and contact number are accurate. Meshay is not responsible for delays or failed deliveries caused by incorrect customer information.

Failed Delivery

If a parcel is returned due to:

• Incorrect address

• Customer unavailable

• Order refusal

Additional shipping charges may apply for reshipping the order.

Damaged or Missing Items

If your parcel arrives damaged or if any item is missing, please contact our customer support within 24 hours of receiving your order. We may request photos of the package and products to process your claim.

Need Help?

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.